"PS4 Shadow Of The Colossus Available Now"
    HOME       BROWSE       FORUM
GAMING & PERIPHERALS :    
    Help

FAQ's

How to Register?

Registration is very easy with Gameshopee. Registering gives us information that will allow us to communicate with you regarding your transactions .Three of our sections i.e. My Cart, Wish List and My Account are password protected. When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly. Registration gives you access to contests, awesome deals and our newsletter.

Back to Top

Guide to Gaming

If you're a bit of a beginner and want to know more about games consoles or the games themselves, you can check the in game manual or the hardware manual.Gameshopee unfortunately cannot help with installation of your hardware or how to play a game yet.

For Xbox information visit - www.xbox.com/hi-IN/

For Playstation information visit - in.playstation.com/

For Nintendo information visit - www.nintendo.com

Back to Top

How to Place An Order?

Placing an order with Gameshopee is quick and simple. As you browse through Gameshopee.com, you can put the items that you want to purchase instantly in "My Cart" by clicking on the link 'Buy Now'. Link to Shopping Cart is provided with every item that is displayed on the screen. If you haven't logged in yet, you will reach the login page. Once you have logged in, simply enter your shipping details and the payment mode. Once you have entered the payment details click on Pay now to confirm the order.

Back to Top

How does Gameshopee protect your privacy?

We are committed to protecting your personal privacy. Gameshopee will not give out your telephone number or e-mail address, except where needed to deliver a product or service your order. In other words, we will not rent or sell your name, address, email address, credit card information or personal Detail to any third party without your permission. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. However, we are obliged to cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have purchased online or subscribed to our newsletter, we may occasionally update you via e-mail of special new product arrivals, features or schemes on our site.

Back to Top 

Is it safe to transact through Credit Card at Gameshopee?

Gameshopee website is VeriSign certified and secure for shopping transactions.Gameshopee uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). In fact, shopping online with a credit card at Gameshopee is even safer than using a credit card at a restaurant because we do not retain your credit card and bank account information.

You can be assured that Gameshopee offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.

Back to Top

How to protect your privacy online?

Never give your password to anyone online. Make your password at least eight characters in length and a maximum of 20. Create a password that includes a combination of numbers and letters. If you have fallen for an online scam and gave out your password, change your password right away. You can do this by entering the 'My Account' section and Modifying User Information. Once you have finished surfing through Game4u, do not leave the website open.

Back to Top

About Personal Details

You can modify the personal Details (e-mail address, phone numbers, password), shipping information, billing details;. Just log into your account and click on Modify User Information in My Account. The password must have at least 8 characters and a maximum of 20.It is also case-sensitive.

Back to Top

Forgot Password

If you have forgotten your password, then click on My Account and you will reach the Login page where there is a link to Forgot Your Password. You must remember your User Name and on entering that, your password would be reset and sent to your email address.

Back to Top

How to View your Shopping Cart?

Once you have registered with us and logged into your account, you can click on Shopping Cart from any page and you can check on all the items you had put in there. You can also remove an item by deleting it totally or adding it to your Wish List for later purchases. In case you are happy with what you currently have in the Shopping Cart then click on the 'Check Out' button or browse through the site some more by clicking on the 'Continue Shopping' button. You can select the person to whom you wish to send the items. All you need to do is to select the name of the person (alias) whom you want to send that particular product and click on the update button. In case you wish to add a new address, please click on 'add new address' and fill in the details in the subsequent page.

You can also change the quantity of the product, which you have selected to buy. All you need to do is to fill the desired quantity in the appropriate box and click update to register your change.

Back to Top

How to View your Wish List?

Occasionally we are sure you would like to indulge in some extra shopping but your purse strings don't allow you to. In this case, just put it in your Wish List and next time when you have received your pocket money or your salary or some money from your aunt just go to the Wish List and indulge. Also, you might want to send a gift directly to a friend whose birthday is probably a month later. So, if you come across the perfect product for him/her just add it to your Wish List and log on a week or two before and add it to your Shopping Cart directly.

Back to Top

Review Your Order History.

In your personal area you can view the details of all the orders you've placed with Game Shopee till date. Just click on Order History in My Account section and see the full details against the order numbers of your earlier purchases. You can select the start date and the end date.

Back to Top

Manage your Shipping Address.

You can change your default shipping address depending on where you want your order delivered. Just go to My account address book and View and Edit Billing Details. from your Shipping Address. You can also access this functionality from the shopping cart stage by clicking on 'Add new address'.

Back to Top

Delivery Areas

We service enquiries and orders received in and delivered in India only.

Back to Top

Payment Options

Game Shopee provides you various payment options to enable easy shopping.

  • CREDIT CARD (Master/VISA)
  • Cheque - Payable at Chennai
  • Demand Draft - Payable at Chennai

Payment Options -> Credit Card (Master/VISA)

VISA and MasterCard payments are processed through an online payment gateway system. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue via the online payment gateway an authorization code and confirmation of completion of transactions.

Game Shopee uses the Paypal Payment, which implements Verified by Visa and MasterCard SecureCode for the most secure online payment experience.

Verified by Visa (VbV) is an online service designed to make Internet transactions safer by authenticating a cardholder's identity at the time of purchase. Verified by Visa software installed at a merchant website activates the cardholder interface during the authentication process.

MasterCard SecureCode is a simple and secure way to pay at thousands of online stores. A private code known only to you and your bank, your SecureCode enhances your existing MasterCard account by protecting you against unauthorized use of your card when shopping online at participating online retailers.

The aim & objective of Verified by Visa & MasterCard SecureCode is to create a level of consumer trust and confidence in online shopping similar to that in the physical shopping environment. It is designed to improve both cardholder and merchant confidence in Internet purchases as well as reduce disputes and fraudulent activity related to the use of Visa & MasterCard payment cards.

To know more visit the following URL's

https://www.paypal.com/in/cgi-bin/webscr?cmd=_home&country_lang.x=true

Payment Options -> Cheque - Payable at par in Chennai

If you have chosen this payment option then please print out the order form, which you receive at the last step of placing an order, with the complete details and send it along with the cheque in favor of 'Game Shopee'. Kindly note that, as per RBI guidelines, we can only accept MICR coded cheques. Make sure that you send your cheque that is payable at par in Chennai.

Please mail the cheque to:

Game Shopee,

Shop No.5 Balaji Complex,

No.36 -A, First Avenue, Ashok Nagar,

Chennai - 600083, Tamil Nadu, India.

Phone & E Mail

          Tel: +91- 44 - 42033421
          Email - gameshopee@gmail.com

Your order will be shipped after the cheque has been cleared. Normally we ship in 4/5 days from the date of clearing of the cheque in our bank.

Payment Options -> Demand Draft - Payable at Chennai

If you have chosen this payment option then please print out the order form, which you receive at the last step of placing an order, with the complete details and send it along with the draft in favor of 'Game Shopee'.

Your order will be shipped after the cheque has been cleared. Normally we ship in 4/5 days from the date of clearing of the cheque in our bank.

Please mail the draft to:

Game Shopee,

Shop No.5 Balaji Complex,

No.36 -A, First Avenue, Ashok Nagar,

Chennai - 600083, Tamil Nadu, India.

Phone & E Mail

          Tel: +91- 44 - 42033421
          Email - gameshopee@gmail.com
Please DO NOT pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. Please pay and take a receipt from the delivery person. Inform us through the 'contact us' link and we will refund you the extra amount paid after obtaining required documentation from you and the delivery agencies.

Back to Top

Refund Policy

Game Shopee provides refund only in case of faulty and damaged software and hardware only.

In case of Software

Faulty and damaged software/cases may be returned up to 14 days after the dispatch date. We do not honor any returns or refunds for PC games.

In case of Hardware

Damaged hardware may be returned up to 14 days after the dispatch date. Please note that hardware must contain every component part (cables, memory sticks, warranty card etc.) before it can be accepted as a return.

For faulty hardware please refer to the manufacturer's warranty and get in touch with their service centers.

Sony - 1800-1111-88 (Toll Free).

Microsoft - Toll Free: 1800-11 11 00 (Please press 7 for Xbox Support.)

The refund will be processed for the cancelled Order through the same mode of payment Eg: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account.

For Credit card/Debit card mode of payment, refund processing time is 6-8 working days For COD/cheque/DD mode of payment, refund-processing time is 15-20 working days. Cheque will be made as per Billing Name provided.

For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

For orders placed through gift certificates, refund would be provided in form of a new gift certificate with the same value.

Back to Top

Gift Coupons

How to redeem a Gift Coupon at Gameshopee?

  • Browse through the product catalogue on Game Shopee and put the items you would like to buy in your Shopping Cart.
  • On the subsequent page, you can redeem your Gift Certificate/Discount Coupon by entering the unique Gift Certificate/Discount Coupon No. in the box provided.
  • The Shopping Cart value will be recalculated and the balance order value, if any, is to be paid for through the payment options on our web site.
  • Please enter the Gift Certificate/Discount Coupon number without any spaces or special characters and as it is given to you.

Back to Top

Delivery Policy

  • We arrange to deliver the product without any additional charge.
  • We do not deliver products to any Hotel room address, PO box address.
  • While accepting delivery of the product you should make available some identification proof (driving license, PAN card etc.)
  • Normal delivery time taken is 4-5 days from the day we receive your payment in our bank.
  • We service enquiries and orders received in and delivered in India only.

Back to Top

Terms and Conditions for Gift Coupons

  • Gift Coupons can be redeemed only towards the purchase of products excluding services listed on the website.
  • Gift Coupons are not redeemable /refundable for cash and cannot be returned for a cash refund under any circumstances.
  • Two or more Gift Coupons cannot be clubbed together towards purchase of products on Game shopee.com
  • Each Gift Coupon has an expiry date and is valid till that time only. This date is communicated at the time of issue of a Gift Coupon.
  • In case a Gift Certificate/Discount Coupon Number is non-functional on account of any technical reason, your sole remedy, and our sole liability, shall be the reissuing/replacement of the particular Gift Coupon number.
  • Game Shopee is not responsible for any lost or stolen Gift Coupon numbers and no representations in this regard will be accepted in any form or nature.
  • All Gift Coupons redeemed on Game4u shall be governed by & construed in accordance with the applicable laws in India. All matters with respect to this offer are subject to the exclusive jurisdiction of the Courts at Chennai only.
  • Game Shopee reserves the right to change these terms and conditions from time to time at its discretion and without any intimation to the customer of any sort.
  • The Gift Coupon can be redeemed only once by the user.

Back to Top

VIDEO GAME RATINGS

What are ratings?
Age ratings are systems used to ensure that entertainment content, such as films, videos, DVDs, and computer games, are clearly labeled for the age group for which they are most suitable. Age ratings provide guidance to consumers (particularly parents) to help them decide whether or not to buy a particular product.

Interactive computer game playing is now a mass-market leisure activity, with millions of players throughout Europe. While most games are suitable for players of all ages there are many that are only suitable for older children and young teenagers. There are also some games that are made for adults only (over the age of 18).

The rating on a game confirms that it is suitable for a certain age group. Accordingly a 7+ game is only suitable for those aged seven and above and an 18+ game is only suitable for adults aged eighteen and above.

PEGI is used and recognized throughout Europe and has the enthusiastic support of the European Commission. It is considered to be a model of European harmonization in the field of the protection of children.

What is PEGI?

The Pan-European Game Information (PEGI) age rating system was established to help European parents